With Zippia reporting that happy workers are 13% more productive than unhappy workers, clearly it’s crucial to maintain a supportive and welcoming company culture as you grow your business. Not only will this keep your employees motivated, but you’ll also reap the benefits of higher productivity.

So, I wanted to find out how to grow a productive and happy team. That’s why I spoke with Katharine Pooley, Founder & Executive President of her eponymous luxury interior design studio. As one of the UK’s foremost interior designers, Katharine has grown her team to fifty people and adeptly balanced maintaining a creative environment with ensuring her team gets stuff done.

Keep listening to hear Katharine’s advice on how to keep your team happy as well as productive as you scale and why thinking about the octopus effect can really help imbue each and every employee on a daily basis.

Katherine's advice:
Know your limit in terms of number of employees
The happiness of your team is critical and will spring from:

• Enjoyment of the work
• Good collaboration
• Bonuses, salary raises and perks
• Knowing each other well
• Being allowed autonomy and being trusted
• Having a safe work environment
• A pleasant office with a reasonable commute
• Being trained and having the opportunity for meetings and discussions
• Examining a project after it has been delivered and discussing its good and bad points
• If a team is a happy one, productivity will be the result
• A happy team will be a loyal one and the longstanding employees will be so valuable
• Longstanding members can perhaps each manage their own team
• It’s a symbiotic relationship between employer and employed
• You need each other and ideally will stimulate each other

From the employer’s point of view, when interviewing:

• Try to assess the candidate quickly
• Trust the ones who speak with genuine warmth rather than the well-rehearsed speeches
• It’s important to like your employees
• Avoid ones who chatter rather than answering the question
• Those who can communicate and engage with you face to face will be strongest
• As the boss make sure you tackle your emails every single night
• If you have children be up front with them about what you need to do (and then make the most of your time with them)
• Give yourself goals at the start of the year and check up on them in August
• Remember, your enthusiasm will be infectious to your employees
• Be consistent
• Always be approachable; make yourself available at all times and respond to requests
• Try to deal with problems yourself rather than handing them down
• Be prepared to forgive mistakes

FF&M enables you to own your own PR. Recorded, edited & published by Juliet Fallowfield, 2023 MD & Founder of PR & Communications consultancy for startups Fallow, Field & Mason. Email us at hello@fallowfieldmason.com or DM us on instagram @fallowfieldmason.

MUSIC CREDIT Funk Game Loop by Kevin MacLeod. Link & Licence

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