Episodes

  • 238 - 7 Ways to Simplify How You Serve Customers with James Hatfield

    238 - 7 Ways to Simplify How You Serve Customers with James Hatfield
    Jan 9 2025
    Join us for an inspiring conversation with serial entrepreneur James Hatfield, as he shares his journey from power washing & painting companies to billion-dollar tech ventures. Learn how his latest project can transform your business operations effortlessly.Time Stamps02:07 - Introduction and Guest Introduction03:08 - James Hatfield's Background and Entrepreneurial Journey05:07 - Journey into Technology and Business Success06:57 - Inmates to Entrepreneurs15:13 - Journey to Developing LiveSwitch20:50 - Live Switch vs. WhatsApp and FaceTime28:02 - Seamless Remote Assistance Setup32:20 - Utilizing LiveSwitch for Marketing33:09 - Enhancing Customer Experience with Live Video37:36 - Utilizing LiveSwitch for Sales38:15 - Other Use Cases of LiveSwitch for Contractors41:25 - Utilizing QR Codes for Efficiency43:10 - Membership Programs and Recurring Revenue45:14 - Operational Benefits and Documentation46:20 - Comprehensive Video Platform50:35 - Getting Started with LiveSwitchSnippets from the Episode“ All entrepreneurs know, you wear a lot of hats. And sometimes you feel ill-equipped in certain moments, especially as you scale a business or grow a business.” - James Hatfield“ Make sure you have a mastermind group, so you're not fighting the battle alone.” - James Hatfield ”My customers have the answer to the test. No matter what industry I've been in, they always know the answer. “ - James Hatfield ”WhatsApp was never meant or built for remote assistance.” - James Hatfield ”We did the exact opposite of what FaceTime and WhatsApp do.” - James Hatfield24 Things Construction Business Owners Need to Successfully Hire & Train an Executive AssistantResourcesCheck out OpenPhoneBuild a Business that Runs without you. Explore our GrowthKits Need Marketing Help? We Recommend BenaliNeed Help with podcast production? We recommend DemandcastMore from James HatfieldSchedule a LiveSwitch demo Live Switch websiteSchedule a meeting with James HatfieldJames Hatfield on LinkedInMore from Martin Hollandtheprofitproblem.comannealbc.com Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorSubscribe to our YouTube channelSubscribe to our NewsletterFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Visit our websiteEmail The Cashflow Contractor
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    54 mins
  • 237 - Why Contractors Lose Sales with Joe Crisara

    237 - Why Contractors Lose Sales with Joe Crisara
    Jan 2 2025
    Curious why your sales might be slipping away? Join Martin & Khalil, with America’s service sales coach, Joe Crisara, as they delve into common sales pitfalls and practical tips to boost your game.Time Stamps02:04 - Episode Intro02:57 - Joe's Iconic Sales Failure Story13:58 - Lessons Learned from Sales Failures19:20 - Creating Value and Personalizing Service30:06 - Sales Rhythm and Company Culture33:46 - Importance of Certifications and Safety38:52 - Communicating Value and Differentiation in Sales42:34 - Building Relationships and Closing Sales44:43 - 4 Things to Do to Stop Losing Sales49:00 - Episode Outro & TakeawaysSnippets from the Episode“People are more important than things.” - Joe Crisara“Your ego is not your amigo.” - Joe Crisara“I don't lower the price anymore ever. I'd rather give you more service.” - Joe Crisara“More for the same instead of the same for less.” -Martin Holland“The worst thing I could do to my worst enemy is putting them in the construction business without any training.” - Joe Crisara“You're not going to do things right unless you find out the wrong way first.” - Joe Crisara24 Things Construction Business Owners Need to Successfully Hire & Train an Executive AssistantResourcesCheck out OpenPhoneBuild a Business that Runs without you. Explore our GrowthKits Need Marketing Help? We Recommend BenaliNeed Help with podcast production? We recommend DemandcastMore from Joe CrisaraService MVP websiteJoe Crisara on LinkedInWhat Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service SalesMore from Martin Hollandtheprofitproblem.comannealbc.com Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorSubscribe to our YouTube channelSubscribe to our NewsletterFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Visit our websiteEmail The Cashflow Contractor
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    54 mins
  • 236 - Reluctant Firing: Why You Won't Let Them Go

    236 - Reluctant Firing: Why You Won't Let Them Go
    Dec 26 2024

    Struggling with whether to keep or release an employee? In this episode, we tackle the hard truths about terminations, cultural impact, and why the right move might be the hardest one.


    Time Stamps

    • 01:44 - Introduction and Initial Dilemma
    • 02:08 - Immediate Action vs. Strategic Replacement
    • 04:02 - Consequences of Delaying Termination
    • 05:56 - Cultural Impact and Employee Morale
    • 09:58 - Challenges & Considerations When Firing An Employee
    • 13:51 - Performance Plans and Coaching
    • 17:35 - Reasons to Consider When Firing an Employee
    • 24:54 - Implementing Change and Upholding Standards


    Snippets from the Episode

    • " What is the benefit of waiting? If it's that you think they'll change, the preponderance of the evidence says, no, they won't.” - Martin
    •  You're suffering and you're not replacing. You've still got a square wheel out there. You've got to get a round wheel.” - Martin
    • “Nothing to ruin a good employee faster than you tolerating a bad one.” -Martin
    •  ”Performance plans don't work, unless the performance plan is for the manager.” -Khalil


    24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant



    Resources

    • Check out OpenPhone
    • Build a Business that Runs without you. Explore our GrowthKits
    • Need Marketing Help? We Recommend Benali
    • Need Help with podcast production? We recommend Demandcast


    More from Martin Holland

    • theprofitproblem.com
    • annealbc.com
    • Email Martin
    • Meet With Martin
    • LinkedIn
    • Facebook
    • Instagram


    More from Khalil

    • benali.com
    • Email Khalil
    • Meet With Khalil
    • LinkedIn
    • Facebook
    • Instagram


    More from The Cashflow Contractor

    • Subscribe to our YouTube channel
    • Subscribe to our Newsletter
    • Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
    • Visit our website
    • Email The Cashflow Contractor
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    36 mins
  • 235 - Real Planning for Growth: What It Actually Takes to Grow Your Construction Business with Mike Andes

    235 - Real Planning for Growth: What It Actually Takes to Grow Your Construction Business with Mike Andes
    Dec 19 2024
    Here’s a powerful episode on how to drive real growth in your construction business! Returning guest, Mike Andes, shares key insights on profitability, scaling, systematizing and more. A must-listen for business owners!Time Stamps01:59 - Welcome Back, Mike!02:17 - August Lawn Care Growth and Expansion 03:52 - Introducing Copilot CRM09:44 - Understanding the P4P Software (Pay-4-Performance)12:59 - More on the Copilot CRM13:50 - Challenges of Running a Software Company17:02 - Scaling and Systematizing Your Business23:20 - The Dangers of Growth27:01 - Utilizing Copilot for Business Growth33:57 - Defining the General Manager Roles38:34 - Hiring an Assistant43:39 - Systematizing Business Operations50:29 - Navigating Price Increases53:13 - Addressing Seasonality in Home Services58:06 - The Importance of Recurring Revenue01:05:49 - Episode OutroSnippets from the Episode"Going from 1 million to 10 million, that's a difficult challenge. It's a different skill set required than going from zero to a million." -Mike Andes"Software will be the unlock for the next 10 to 15 years before robotics starts to really impact our industry." -Mike Andes"I believe that every business and how big it should be is a math problem." -Mike Andes"The definition of a system is essentially, I have the same outcome." -Mike Andes24 Things Construction Business Owners Need to Successfully Hire & Train an Executive AssistantResourcesCFC Episode 112 - Mowing, Marketing, & Managing Franchises with Mike AndesCheck out OpenPhoneBuild a Business that Runs without you. Explore our GrowthKits Need Marketing Help? We Recommend BenaliNeed Help with podcast production? We recommend DemandcastMore from Mike AndesMike Andes’ websiteMike Andes on LinkedInCopilot CRMMore from Martin Hollandtheprofitproblem.comannealbc.com Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorSubscribe to our YouTube channelSubscribe to our NewsletterFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Visit our websiteEmail The Cashflow Contractor
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    1 hr and 8 mins
  • 234 - Implementing Ai & Creating a Function Chart

    234 - Implementing Ai & Creating a Function Chart
    Dec 13 2024

    Is your construction business running like a well-oiled machine? Learn about business function charts and how to streamline operations and maximize efficiency with the use of Ai!


    Time Stamps

    • 01:54 - Martin's 50th Reunion Story
    • 06:32 - Experimenting with AI Tools
    • 18:43 - AI's Impact on Jobs
    • 25:15 - Getting Started with AI
    • 25:59 - Automating Business Processes with AI
    • 31:18 - Creating Knowledge Bases with ChatGPT
    • 31:41 - Automating Email Responses
    • 35:53 - Leveraging AI for Task Delegation
    • 37:54 - Hiring & SOPs
    • 42:47 - Building Effective Function Charts
    • 50:30 - Maximizing Business Efficiency with Function Charts
    • 54:58 - Evaluating Employee Performance
    • 58:11 - Making Tough Decisions on Staffing
    • 01:00:04 - Eliminating Redundancies
    • 01:01:37 - Episode Outro


    Snippets from the Episode

    • "AI is not going to eliminate jobs. It's not taking anybody's job, especially in construction for that matter. But, the person who's gonna take your job is the person who uses Ai." -Khalil
    • "If you had a function chart, and you had bullet points for each function, you would be in the top 3 percent of all businesses in the world for organization." - Martin


    24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant


    Resources

    • Check out OpenPhone
    • Build a Business that Runs without you. Explore our GrowthKits
    • Need Marketing Help? We Recommend Benali
    • Need Help with podcast production? We recommend Demandcast


    More from Martin Holland

    • theprofitproblem.com
    • annealbc.com
    • Email Martin
    • Meet With Martin
    • LinkedIn
    • Facebook
    • Instagram


    More from Khalil

    • benali.com
    • Email Khalil
    • Meet With Khalil
    • LinkedIn
    • Facebook
    • Instagram


    More from The Cashflow Contractor

    • Subscribe to our YouTube channel
    • Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
    • Visit our website
    • Email The Cashflow Contractor
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    1 hr and 4 mins
  • 233 - Reclaim Your Time: Why You Need an Owner’s Assistant in Construction

    233 - Reclaim Your Time: Why You Need an Owner’s Assistant in Construction
    Dec 6 2024

    Are you a construction business owner juggling countless tasks and feeling stretched thin? Do you wish you had more time to focus on growth? Find out how a versatile Owner's Assistant can lighten your load, optimize your workflow, and take your business to the next level!


    Time Stamps

    • 02:42 - Episode Intro
    • 03:49 - The Importance of Delegation
    • 06:09 - What is an Owner's Assistant?
    • 18:12 - Challenges and Solutions in Hiring Assistants
    • 21:55 - Real-Life Examples of Owner's Assistants
    • 26:38 - How to Find an Owner's Assistant
    • 29:27 - Leveraging Global Talent
    • 39:35 - Onboarding & Training an Owner's Assistant
    • 44:54 - 24 Things You Need to Effectively Hire an Assistant


    Snippets from the Episode

    • "The best business owners out there are using delegation, and they're using it very effectively.” - Khalil Benalioulhaj
    • “It's lonely as an owner because you feel like you're the only person that cares as much as you do about the area of responsibilities that you have. And it should be that way. You are the owner, you have all of the upside. But you also have all the risk and that risk weighs on you.” - Khalil Benalioulhaj
    • “I think there’s very little excuse for not having an owner's assistant. Once you begin to realize how much time you spend inappropriately doing things somebody else could do.” - Martin Holland


    24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant


    Resources

    • Check out OpenPhone
    • Build a Business that Runs without you. Explore our GrowthKits
    • Need Marketing Help? We Recommend Benali
    • Need Help with podcast production? We recommend Demandcast


    More from Martin Holland

    • theprofitproblem.com
    • annealbc.com
    • Email Martin
    • Meet With Martin
    • LinkedIn
    • Facebook
    • Instagram


    More from Khalil

    • benali.com
    • Email Khalil
    • Meet With Khalil
    • LinkedIn
    • Facebook
    • Instagram


    More from The Cashflow Contractor

    • Subscribe to our YouTube channel
    • Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
    • Visit our website
    • Email The Cashflow Contractor
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    49 mins
  • 232 - HR in a Box: Tools to Make HR Simple & Compliant with Carrie Gardenhire

    232 - HR in a Box: Tools to Make HR Simple & Compliant with Carrie Gardenhire
    Nov 21 2024

    How can technology reshape HR in the construction industry? Join us as we dive into this and more with Carrie Gardenhire, who’s sharing proven strategies to elevate compliance and streamline operations. Listen in for fresh insights!


    Time Stamps

    • 01:06 - Episode Intro
    • 03:18 - Guest Introduction
    • 04:04 - Carrie Gardenhire's Professional Background
    • 06:36 - The Importance of Associations in Construction
    • 15:10 - HR Challenges and Solutions for Small Contractors
    • 18:14 - Leveraging Software for HR Efficiency
    • 30:02 - Other HR Tools for Small Contractors
    • 33:22 - Onboarding Process Essentials
    • 39:12 - Employee Portals and Self-Service
    • 41:05 - Overcoming Change Management Challenges
    • 48:55 - Recruitment and Retention Strategies
    • 54:41 - Episode Takeaways
    • 56:29 - The Value of an Org Chart
    • 01:00:47 - Why Choose Arcoro Construction Software


    Snippets from the Episode

    • "90% plus of contractors are struggling to fill their open positions” - Carrie Gardenhire
    • We know that there is quite a bit of turnover in the construction industry. So, what can be done to ensure that the time being spent by that person that is in charge of hiring is best well spent?
    • “Just like you probably care about what's on your website because you want customers to feel a certain way when they engage with your company and with your brand, all of these applicants are engaging with your company and they're getting an experience.” - Khalil Benalioulhaj
    • “They don't know what they don't know. It's a truism. and association is a great place to find out what you don't know. They can be like a giant perpetual mastermind.” -Martin Holland


    Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE!


    Resources

    • Need Marketing Help? We Recommend Benali
    • Need Help with podcast production? We recommend Demandcast


    More from Carrie Gardenhire

    • Arcoro’s Website
    • Carrie Gardenhire on LinkedIn


    More from Martin Holland

    • theprofitproblem.com
    • annealbc.com
    • Email Martin
    • Meet With Martin
    • LinkedIn
    • Facebook
    • Instagram


    More from Khalil

    • benali.com
    • Email Khalil
    • Meet With Khalil
    • LinkedIn
    • Facebook
    • Instagram


    More from The Cashflow Contractor

    • Subscribe to our YouTube channel
    • Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
    • Visit our website
    • Email The Cashflow Contractor
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    1 hr and 5 mins
  • 231 - Organize Your Construction Tech Stack

    231 - Organize Your Construction Tech Stack
    Nov 14 2024

    Ever felt lost in the tech maze as a contractor? Unlock the secrets to optimizing your construction business with the right tech stack. Find out how you can streamline operations, boost efficiency, and let your digital toolbox work for you. Tune in!


    Time Stamps

    • 00:59 - Episode Intro
    • 04:03 - Understanding Tech Stack
    • 09:17 - Components of a Tech Stack
    • 11:27 - Software for Different Areas of a Business
    • 13:54 - Tech Stack Audit
    • 17:42 - Vertical SaaS (Software as a Service)
    • 22:13 - Building Your Tech Stack: Where to Start
    • 32:53 - The Importance of Regular Tech Stack Audits
    • 33:21 - Choosing the Right Project Management Tools
    • 38:46 - Understanding and Utilizing Kanban Boards
    • 42:58 - Dealing with Software Bottlenecks
    • 46:10 - Software & Systems: Which Should Come First?
    • 49:12 - Evaluating ERP Systems for Your Business
    • 55:45 - Building an Effective Tech Stack for Contractors


    Audit Your Construction Tech Stack in 1 Day, Not 6 Months! Check out the Tech Stack Templates Here!


    Resources

    • Learn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE!
    • Need Marketing Help? We Recommend Benali
    • Need Help with podcast production? We recommend Demandcast


    More from Martin Holland

    • theprofitproblem.com
    • annealbc.com
    • Email Martin
    • Meet With Martin
    • LinkedIn
    • Facebook
    • Instagram


    More from Khalil

    • benali.com
    • Email Khalil
    • Meet With Khalil
    • LinkedIn
    • Facebook
    • Instagram


    More from The Cashflow Contractor

    • Subscribe to our YouTube channel
    • Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
    • Visit our website
    • Email The Cashflow Contractor
    Show More Show Less
    1 hr and 7 mins