Episodes

  • Newscast 10 - Is Fashion Loyalty Having a Moment?

    Newscast 10 - Is Fashion Loyalty Having a Moment?
    Oct 27 2024
    A veritable grab bag of loyalty goodness with a look at fashion loyalty, TikTok Shop, and Virgin Atlantic’s move to dynamic reward pricing.
    Show More Show Less
    34 mins
  • Newscast 9: Will the Airlines Kill Their Golden Goose?

    Newscast 9: Will the Airlines Kill Their Golden Goose?
    Oct 14 2024
    Airlines facing unprecedented pressure from shareholders, finance teams, disgruntled members, and the government have devalued their loyalty programs. If this trend happens, will the entire airline loyalty ecosystem collapse?
    Show More Show Less
    33 mins
  • Podcast 68 - The Case For Loyalty

    Podcast 68 - The Case For Loyalty
    Oct 7 2024
    In response to the closure of several high profile loyalty programs and criticism from authors like Byron Sharp, we explore the case for loyalty backed with evidence. With special guests, Tom Hill, Jessie Stuart, Dicken Doe and Phil Gunter.
    Show More Show Less
    38 mins
  • Newscast 8: The Personalization Episode

    Newscast 8: The Personalization Episode
    Sep 22 2024
    This week we devote our entire episode to one of the hottest topics in customer loyalty. In this featured segment, Rick Ferguson speaks to an all-star roster of experts to answer an existential question: If marketing personalization is so important, then why aren’t more companies better at it?
    Show More Show Less
    35 mins
  • Newscast 7: Can Starbucks return to Pike Place?

    Newscast 7: Can Starbucks return to Pike Place?
    Sep 8 2024
    In this special segment, Rick Ferguson stands inside of Starbucks’ original Pike Place Market store in Seattle and asks: Can Starbucks leverage its loyalty program and its vaunted digital wizardry to recapture its corporate soul? Plus, we dive into research on Australian customer loyalty and chat with the VP of Marketing for Canada's Air Miles Reward Program.
    Show More Show Less
    38 mins
  • Podcast 67 - Loyal Customers As A Sales Channel

    Podcast 67 - Loyal Customers As A Sales Channel
    Sep 2 2024
    In this podcast we examine the growth of TikTok Shop, with Mark Ross of Konsort Social, and ask if social enterprise platforms could allow loyalty programs to turn top customers into a meaningful sales channel.
    Show More Show Less
    31 mins
  • Newscast 6 - The Future of Coalition Loyalty

    Newscast 6 - The Future of Coalition Loyalty
    Aug 25 2024
    A decade ago, the global loyalty landscape was ruled by big multi-merchant coalition program operators. Today, most of those operators are gone. Rick Ferguson convenes our Loyalty Roundtable to discuss the past, present, and future of coalition loyalty. Plus, we talk to a loyalty player in the legal cannabis market and explore the changes to the Qantas frequent-flyer program.
    Show More Show Less
    37 mins
  • Newscast 5 - Sonesta Travel Pass and the Empire State Building

    Newscast 5 - Sonesta Travel Pass and the Empire State Building
    Aug 11 2024
    In the saturated world of hotel loyalty, how can you make an impact in best-customer relationships? Rick Ferguson chats with Sonesta Hotels' Kevin McCarthy about the opportunities and challenges of relaunching a loyalty program in a crowded marketplace. Also, Rick debuts the launch of the Empire State Building Ambassador program and Iain Pringle explores the explosive growth of retail media with SG-Retail's Steve Gray.
    Show More Show Less
    34 mins