In the final episode of 2024, Tom and Sarah reflect on the year's successes and challenges, highlighting key lessons and insights for flooring industry professionals. They delve into client achievements, common pitfalls, and exciting plans for 2025, including new projects and services.

Whats inside:

• Importance of Understanding Numbers
• Review of Client Successes and Failures
• Leadership and Team Efficiency
• Consistent Effort and Long-Term Success
• Personal Reflections and Achievements

Memorable Quote:

“At some points this year, we've actually been forced into a corner, and I think sometimes you've just got to make decisions that maybe are quite hard”

Episode Sponsored By UltraFloor

• https://www.instarmac.co.uk/products/ultrafloor/
• https://www.facebook.com/UltraFloorContractFlooringSolutions/
• https://www.instagram.com/ultraflooruk/
• https://www.tiktok.com/@ultrafloor

Where to find us:

• Website: https://theukflooringpodcast.co.uk/
• Instagram: https://www.instagram.com/theukflooringpodcast/
• Facebook: https://www.facebook.com/theukflooringpodcast
• YouTube: https://www.youtube.com/@cockerillco6141

Produced by Cockerill & Co

• Reach out on 01325 952548 or email hello@cockerillandco.co.uk.
• Website: https://www.cockerillandco.co.uk/
• Instagram: https://www.instagram.com/cockerillandco/
• Facebook: https://www.facebook.com/cockerillandco/

Don’t miss this episode—subscribe now for more stories and insights from industry leaders!

Hosted on Acast. See acast.com/privacy for more information.

Discover how Chris Frost, Director of The Exact, is transforming the flooring industry with flexible, cost-effective project estimating services. Learn how outsourcing estimation can enhance accuracy, streamline processes, and improve client relationships.

What’s Inside:

• [Chris Frost’s Flooring Journey]: A 50-year career and lessons learned.
• [The Exact’s Approach]: Leveraging outsourcing for precision and cost-effectiveness.
• [Challenges & Advice]: Insights for modern flooring contractors.

Memorable Quote:

"Always do what you say you're going to do."

Guest Information:

Chris Frost, Director of The Exact

• LinkedIn: https://www.linkedin.com/in/chrisfrosttheexactworldwide/
• Email: chris@the-exact.com
• Website: www.the-exact.com

Episode Sponsored By UltraFloor

• https://www.instarmac.co.uk/products/ultrafloor/
• https://www.facebook.com/UltraFloorContractFlooringSolutions/
• https://www.instagram.com/ultraflooruk/
• https://www.tiktok.com/@ultrafloor

Where to find us:

• Website: https://theukflooringpodcast.co.uk/
• Instagram: https://www.instagram.com/theukflooringpodcast/
• Facebook: https://www.facebook.com/theukflooringpodcast
• YouTube: https://www.youtube.com/@cockerillco6141

Produced by Cockerill & Co

• Reach out on 01325 952548 or email hello@cockerillandco.co.uk.
• Website: https://www.cockerillandco.co.uk/
• Instagram: https://www.instagram.com/cockerillandco/
• Facebook: https://www.facebook.com/cockerillandco/

Don’t miss this episode—subscribe now for more stories and insights from industry leaders!

Hosted on Acast. See acast.com/privacy for more information.

Chris Payne, CEO of Headlam Group PLC, joins us to discuss the flooring industry’s biggest challenges and opportunities. From mobile services vs showrooms to mental health in tradespeople, this episode offers insights into the future of flooring and Headlam's approach.

What’s Inside

• The evolution of customer service: mobile services vs traditional showrooms
• Supporting mental health in tradespeople and fostering a positive work environment
• How Headlam is simplifying operations to improve client experiences

Key Discussion

Headlam's customer-led growth strategy is transforming the UK flooring market. With the consolidation of 32 local trading businesses into Mercado, the company is introducing a unified approach, offering:

• An extensive product portfolio and a national product and price list.
• Enhanced Trade Counter services for flexibility in ordering and collection.
• A specialist eCommerce platform and app for seamless product browsing and purchasing.
• A nationwide distribution network, beginning with a new site in Rayleigh.

Chris Payne highlights how these changes are centered around customer convenience, accessibility, and trust, ensuring Headlam remains at the forefront of industry recovery despite macroeconomic pressures.

Memorable Quote

"Doing the right thing when no one is watching—that's the principle I lead with." — Chris Payne, CEO, Headlam Group PLC

Guest Information

Chris Payne – CEO, Headlam Group PLC

• Website: https://www.headlam.com/
• LinkedIn: https://www.linkedin.com/in/chris-payne-888a50b/?originalSubdomain=uk

Episode Sponsored By UltraFloor

• Website: https://www.cockerillandco.co.uk
• Instagram: https://www.instagram.com/cockerillandco/
• Facebook: https://www.facebook.com/cockerillandco

Where to find us

• Website: https://theukflooringpodcast.co.uk
• Instagram: https://www.instagram.com/theukflooringpodcast/
• Facebook: https://www.facebook.com/theukflooringpodcast
• YouTube: https://www.youtube.com/@cockerillco6141

Produced by Cockerill & Co

• Reach out on 01325 952548 or email hello@cockerillandco.co.uk
• Website: https://www.cockerillandco.co.uk
• Instagram: https://www.instagram.com/cockerillandco/
• Facebook: https://www.facebook.com/cockerillandco/

Don’t miss this episode—subscribe now for more stories and insights from industry leaders!

Hosted on Acast. See acast.com/privacy for more information.