In this episode, Daniele and Guy talk about the Workplace, including the need for rest, practical ideas on how to manage workload and communication channels, and how there are many things everyone can do to make their workplace better, even if they aren’t in a position of authority.

Note: We used a new service to record this episode, and I (Guy) neglected to set up my levels properly, so there are points where my audio is a little distorted. I tried to fix this as much as possible in “post”, but it’s still noticeable. Sorry for this drop in quality - it’s a valuable lesson learned!

Chapters

00:00:00 Workplace

00:00:02 Intro

00:01:15 Employee experience is an essential part of Service Design

00:12:27 Work Can Wait

00:20:57 The benefits of rest

00:26:26 Employees Should Check Their Email Less Often

00:32:58 Put Some Stupid Plants to Make Your Workplace Better

00:34:28 Your Open Space Is Like Hell

00:43:04 Mistakes Are Worthy Only If You Share Them

00:48:21 Create a process of recognizing your colleagues

00:51:50 A brief caveat for those in toxic environments

00:56:17 You Need To Repeat a Behavior for 66 Days to Create a New Habit

01:01:03 Authority does not a leader make

01:06:19 Wrap up

01:07:45 Credits - thanks to Castopod.com

Mentioned

• Leadership is Language - L. David Marquet
• Atomic Habits - James Clear
• Deep Work - Cal Newport

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Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy

Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.

Music by Mikhail Smusev from Pixabay

Thanks to Castopod, a Podcasting 2.0 and ActivityPub enabled host, for their support.

A production of Neolux Consulting