Showing titles in Customer Service
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- By: Sean McDade PhD
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Unabridged
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Release date: 21-03-23
- Language: English
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- By: Subha Shrinivasan
- Narrated by: Amira Gill
- Length: 41 mins
- Unabridged
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills.
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Narrated by: Amira Gill
- Length: 41 mins
- Release date: 16-03-23
- Language: English
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Grow Your Business
- Smart Tips to Help Entrepreneurs Like You Take Your Business to the Next Level
- By: Entrepreneur Excitement
- Narrated by: Andrew J Sholl
- Length: 42 mins
- Unabridged
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Whether you are a seasoned business owner or just starting out on your entrepreneurial journey, the quest to increase sales and grow your business is a common goal shared by all. In today's competitive marketplace, success requires more than just a great product or service—it demands strategic thinking, effective marketing, and a deep understanding of your customers' needs and preferences.
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Grow Your Business
- Smart Tips to Help Entrepreneurs Like You Take Your Business to the Next Level
- Narrated by: Andrew J Sholl
- Length: 42 mins
- Release date: 05-08-24
- Language: English
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- By: Micah Solomon
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Unabridged
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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Release date: 23-10-23
- Language: English
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Service Habits
- 21 Habits to Transform Your Service Culture
- By: Jaquie Scammell
- Narrated by: Jaquie Scammell
- Length: 6 hrs and 20 mins
- Unabridged
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In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
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Service Habits
- 21 Habits to Transform Your Service Culture
- Narrated by: Jaquie Scammell
- Length: 6 hrs and 20 mins
- Release date: 28-10-22
- Language: English
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Lights! Camera! Action!
- Business Operational Excellence Through the Lens of Live Theatre
- By: Marc Haine
- Narrated by: Marc Haine
- Length: 5 hrs and 2 mins
- Unabridged
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Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on organizational and leadership best practices, and to deliver real-world, focus-oriented strategies to drive operational excellence. The framework delves into the foundational to the specific and puts a spotlight on practices and philosophies for leaders to script and direct, to ensure they put on show-stopping experiences customers and staff deserve.... Are you ready.... It's showtime!
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Lights! Camera! Action!
- Business Operational Excellence Through the Lens of Live Theatre
- Narrated by: Marc Haine
- Length: 5 hrs and 2 mins
- Release date: 25-10-22
- Language: English
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The Power of Customer Experience: 5 Elements To Make An Impact
- By: Elizabeth Dixon
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Unabridged
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Release date: 01-05-23
- Language: English
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How to Be Heard Without Screaming!
- Find Your Voice and Use It Skillfully in 30 Days
- By: Brenda J. Viola
- Narrated by: Brenda J. Viola
- Length: 3 hrs and 33 mins
- Unabridged
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Have you ever felt invisible? Your lips are moving, but no one's hearing you. It's frustrating when your great ideas or insights are overlooked. It can make you want to scream! Instead, take the next thirty days to learn and implement powerful tactics to improve your quality of communication. Whether making a case for budget dollars, being interviewed by a reporter, speaking up in a staff meeting, or having a heart-to-heart with your partner, your voice is important.
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How to Be Heard Without Screaming!
- Find Your Voice and Use It Skillfully in 30 Days
- Narrated by: Brenda J. Viola
- Length: 3 hrs and 33 mins
- Release date: 04-06-24
- Language: English
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Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 3 hrs and 54 mins
- Unabridged
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Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that customers and their needs drive decisions and priority within their organizations, when it comes time to prioritize customer needs, it can often be more difficult and less clear exactly how and what to do.
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Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- Narrated by: Kenneth Montgomery
- Length: 3 hrs and 54 mins
- Release date: 31-05-24
- Language: English
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- By: Kris Murray
- Narrated by: Kris Murray
- Length: 2 hrs and 33 mins
- Unabridged
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Narrated by: Kris Murray
- Length: 2 hrs and 33 mins
- Release date: 12-05-22
- Language: English
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Comportamento ideal em vendas
- Como conquistar a atitude compradora dos clientes
- By: Erik Guttmann, Lauro Xerfan Neto
- Narrated by: Diego Muras
- Length: 6 hrs and 34 mins
- Unabridged
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Este audiolivro mostra como dar um fim à famosa cultura do “empurra”, revelando—na teoria e na prática—como os vendedores podem atuar com foco total nos clientes de forma a conquistar a atitude compradora deles. Recheado de questões para debate em cada capítulo, o audiolivro aborda assuntos como: os fundamentos do processo de vendas; como criar empatia na sua relação com o cliente; a evolução, a convergência e as diferenças das técnicas de vendas ao longo do tempo; as boas práticas de atendimento; como construir uma proposta de valor, entre muitos outros.
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Comportamento ideal em vendas
- Como conquistar a atitude compradora dos clientes
- Narrated by: Diego Muras
- Length: 6 hrs and 34 mins
- Release date: 05-05-22
- Language: Portuguese
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Branding Your Business Training Manual
- By: Apostle Dr. Bridget C. Outlaw PhD
- Narrated by: David Militello
- Length: 40 mins
- Unabridged
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Branding is an iterative process of researching, developing, and implementing a unique set of features for your business to help consumers and the public associate your brand with your products or services. Companies like Apple, Coca-Cola, Starbucks, Amazon, and many others are excellent examples of how branding will make a memorable impression on consumers all while distinguishing their corporations from competitors and clarifying what it is they offer that makes them the better choice. Your brand lives in everyday interactions your company has with its prospects and customers.
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Branding Your Business Training Manual
- Narrated by: David Militello
- Length: 40 mins
- Release date: 25-04-22
- Language: English
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- By: Jason Young, Jonathan Malm
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Unabridged
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Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends. Backed by plenty of on-the-ground research and real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more.
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Release date: 17-05-22
- Language: English
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 4 hrs and 37 mins
- Unabridged
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Narrated by: Sean Pratt
- Length: 4 hrs and 37 mins
- Release date: 11-04-22
- Language: English
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- By: Jeff Rosenblum
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Unabridged
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Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower. And that empowerment leads to exponential growth. Over the past 20 years, Jeff Rosenblum and his team at Questus have created content and campaigns for the world’s most iconic brands. In Exponential, he turns that wealth of experience into a comprehensive program for modern advertising and business strategy.
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Release date: 24-05-22
- Language: English
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Customer Relationship Imprinting
- The Six Elements That Ensure Exceptional Service Without Exception
- By: Michael Barnett
- Narrated by: Samantha Novak
- Length: 3 hrs and 50 mins
- Unabridged
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While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation - until now. Customer Relationship Imprinting reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses so that you can infuse the main ingredients of customer imprinting into your organization.
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Customer Relationship Imprinting
- The Six Elements That Ensure Exceptional Service Without Exception
- Narrated by: Samantha Novak
- Length: 3 hrs and 50 mins
- Release date: 16-03-22
- Language: English
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Spanish for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- By: Ramon Santos
- Narrated by: Barbara Jimenez
- Length: 8 hrs
- Unabridged
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This guide provides targeted words and phrases for those working in customer service roles with Spanish clients. Core topics include: phone greetings, hotel reservations, medical check-ups, directions, suggesting solutions, warnings, examples of customer interactions in banks, restaurants and pharmacies, the travel check-in process, apologizing for a mistake at work, passengers on a flight, offering help, and a sales role in a shop. In addition, details on Spanish pronunciation and grammar, as well as next steps for learning a language, are also included.
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Spanish for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- Narrated by: Barbara Jimenez
- Length: 8 hrs
- Release date: 08-02-22
- Language: English
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- By: E.M.P. Kailie
- Narrated by: Jim Rising
- Length: 7 hrs
- Unabridged
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How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back. By elevating the customer experience, you’ll make them happy, and happy customers come back time and again. Learn to increase your value in the eye of customers, the dos and don’ts of a positive customer experience, how to build loyalty, generate word of mouth, and encourage customers to come back by crafting the perfect customer experience in this step-by-step guide.
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- Narrated by: Jim Rising
- Length: 7 hrs
- Release date: 25-01-22
- Language: English
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- By: Kerry Johnson MBA PhD
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Unabridged
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The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult.
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Release date: 25-01-22
- Language: English
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- By: Michael Anthony White
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Unabridged
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening. That's me. I'm that kid. I've learned much by playing the role of an avid observer, and feel I must break my silence if only for a spell. Sitcoms have thrived on the silly subject matter of telephone support for decades, exposing the most despicable acts of customers and corporations alike.
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Release date: 21-10-21
- Language: English
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