Showing titles in Customer Service
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The Impact of Excellent Customer Service on Business Growth
- By: Uche Akeeb
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Unabridged
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.
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The Impact of Excellent Customer Service on Business Growth
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Release date: 26-07-21
- Language: English
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Extrameile Kundenservice
- Sales-up-Call
- By: Stephan Heinrich, Maria-Theresa Schinnerl
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Length: 1 hr
- Unabridged
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1.) Service - das Marketing der Zukunft! 2.) Performance-Check - Worum geht´s konkret? 3.) Extrameile für KundInnen. a.) Der REIZ-ende Kunde - Was tun wenn der Kunde laut wird? b.) Service-Sünden tun weh. c.) Service-Persönlichkeit sein.
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Extrameile Kundenservice
- Sales-up-Call
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Series: Sales-up-Call
- Length: 1 hr
- Release date: 09-03-21
- Language: German
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Il Denaro - un Mito
- By: Ben Sweetland
- Narrated by: Stefano Trillini
- Length: 18 mins
- Unabridged
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc. Guardiamo al denaro come qualcosa di reale. Prendiamo un dollaro e lo teniamo nelle nostre mani e sentiamo di avere qualcosa di sostanziale. In realtà, per quanto il suo valore stabile sia fonte di preoccupazione, una moneta è flessibile come un elastico.
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Il Denaro - un Mito
- Narrated by: Stefano Trillini
- Length: 18 mins
- Release date: 09-03-21
- Language: Italian
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So wird jede Veranstaltung zum Erfolg
- By: Torsten Schröder
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Unabridged
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Eine erfolgreich durchgeführte Veranstaltung ist ein optimales Instrument, um neue Kunden zu gewinnen und Bestandskunden noch stärker zu binden. Sie bietet auch den idealen Rahmen, um Produkte und Dienstleistungen wirkungsvoll in der Öffentlichkeit zu präsentieren. Bei den eigenen Mitarbeitern sorgen ein gelungenes Kick-Off-Event oder eine emotionale Weihnachtsfeier für einen Motivationsschub und verstärken so die Identifikation mit dem Arbeitgeber.
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So wird jede Veranstaltung zum Erfolg
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Release date: 05-03-21
- Language: German
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- By: Dee Vickers, Kelly Bowers
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Unabridged
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Customer service is so much more than cucumber water and hot towels. The best customer service takes care of your clients and takes care of you. Without that balance, you cannot grow and thrive in your massage practice. Learn how to do customer service authentically, honoring your highest values.
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Release date: 12-02-21
- Language: English
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- By: Stephan Heinrich, Mira Mühlenhof
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Length: 1 hr and 4 mins
- Unabridged
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Jeder Kunde hat ein tieferes Bedürfnis, warum er kauft. Lernen Sie, dieses zu lesen. Der Key to see erklärt. 10 Gründe, warum jemand kauft, wie an dieses Gefühl zu appellieren ist, Also: Werden auch Sie zum Menschenflüsterer!
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Series: Sales-up-Call
- Length: 1 hr and 4 mins
- Release date: 05-02-21
- Language: German
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Fast-Track Your Business
- A Customer-Centric Approach to Accelerate Market Growth
- By: Laura Patterson
- Narrated by: Sarah Brands
- Length: 5 hrs and 34 mins
- Unabridged
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Most every company leader is in pursuit of growth. Growing companies are attractive. They’re attractive to partners, employees, and of course, customers. If your company is not growing, then you and your shareholders are losing equity, profit, and employees. Growth doesn’t just occur - growth takes the right culture, processes, and discipline. Most importantly, growth takes intent and deliberate, focused action.
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Fast-Track Your Business
- A Customer-Centric Approach to Accelerate Market Growth
- Narrated by: Sarah Brands
- Length: 5 hrs and 34 mins
- Release date: 20-08-20
- Language: English
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- By: Chip R. Bell
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Unabridged
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Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Release date: 10-08-20
- Language: English
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Keep It Simple
- Customer Service from Heaven
- By: Charles Johnson
- Narrated by: Michael Hatak
- Length: 49 mins
- Unabridged
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.
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Keep It Simple
- Customer Service from Heaven
- Narrated by: Michael Hatak
- Length: 49 mins
- Release date: 07-08-20
- Language: English
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- By: Steve Rangoussis
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Unabridged
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Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Release date: 17-07-20
- Language: English
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- By: Charles McIntyre, Harold Glaser
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Unabridged
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The Art of Selling Rocket Science is a rare series of books written specifically for sales and marketing of technical services, including engineering, architecture, construction, applied science, information technology, and management consulting. These books support our main theme that the marketing and sales of complex, technical services are distinctly different from simpler consumer services. The professionals who provide these services earn their livings by developing solutions to complex problems, yet are also asked to participate in selling their services to customers.
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Release date: 03-07-20
- Language: English
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- By: Megan Driscoll
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Unabridged
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#Resolve to Evolve is the book for anyone looking to start or grow a business in today’s changing markets. Whether your business is focused on products or services, the key to success is reaching the right consumers, and Megan Driscoll has written the book on how to do that. Using personal anecdotes and third-party research, Megan takes us with her as she learns the ins and outs of public relations and how she overcame the hurdles she faced in starting her own niche agency EvolveMKD.
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Release date: 09-06-20
- Language: English
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We Need to Talk
- By: Phillip Van Hooser
- Narrated by: Gary J. Chambers
- Length: 2 hrs and 54 mins
- Unabridged
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Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.
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We Need to Talk
- Narrated by: Gary J. Chambers
- Length: 2 hrs and 54 mins
- Release date: 03-04-20
- Language: English
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Beans
- Four Principles for Running a Business in Good Times or Bad
- By: Leslie Yerkes, Charles Decker
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Unabridged
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Based on the success story of a small Seattle coffee shop, this little book is a tasty brew of sound principles and instructive anecdotes. As the coffee shop owner looks for ways to retain his customer base, a consultant helps him focus on what really matters. Authors Yerkes and Decker, renowned for their consulting and business savvy, have done their homework and turned Beans into "a business fable taken from real life".
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Beans
- Four Principles for Running a Business in Good Times or Bad
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Release date: 05-12-17
- Language: English
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- By: Gabriel Vallejo López
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Unabridged
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Release date: 21-12-20
- Language: Spanish
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- By: Javier Benavente Barrón
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Unabridged
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¿Deseas conseguir o fidelizar clientes? ¿Quieres triunfar profesionalmente, emprender con éxito, prosperar en tu trabajo o hacer amigos? Aquí encontrarás las respuestas. Este es un libro autobiográfico con la fuerza de la experiencia y de la verdad. El autor muestra en 20 claves cómo lograr el liderazgo y la abundancia para que otros, como tú, lleguen más rápido y sin tropiezos al destino.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Release date: 17-06-20
- Language: Spanish
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- By: Sandy Rogers, Leena Rinne, Shawn Moon
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Unabridged
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Sind Sie sich sicher, dass Ihre Kunden tatsächlich zufrieden sind? Also nicht einfach nur nicht unzufrieden, sondern wirklich zufrieden, begeistert. Sind Ihre Kunden loyale Fans Ihres Unternehmens, Ihrer Marke? Um heute wirtschaftlich erfolgreich zu sein, reicht es nämlich nicht, dass Ihre Kunden aus Bequemlichkeit oder reiner Gewohnheit bei Ihnen kaufen. Sie müssen das Herz und die Loyalität Ihrer Kunden gewinnen, denn nur dann werden Ihre Kunden zu Ihrem wichtigsten Markenbotschafter, der Ihnen die Treue hält und Sie überall weiterempfiehlt - on- und offline.
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Release date: 17-06-20
- Language: German
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- By: Stephan Heinrich
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Unabridged
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Lernen Sie mit diesem Hörbuch, wie Sie im digitalen Zeitalter Ihre Neukundengewinnung vorantreiben! Im Rahmen der Digitalisierung ist es nicht leicht, Neukunden durch bisher bekannte Akquise-Strategien zu gewinnen. Der Vertrieb via Telefon ist heutzutage zwar nicht unmöglich, es handelt sich jedoch auch nicht um einen der beliebtesten Vertriebskanäle. Dieses Buch zeigt Ihnen daher, wie Sie mittels digitaler Neukundengewinnung Ihre Zielgruppe erweitern.
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Release date: 26-01-21
- Language: German
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- By: Richard Cordray, Elizabeth Warren - foreword
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Unabridged
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Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Release date: 28-07-20
- Language: English
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- By: Frank Eliason
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Unabridged
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Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all-time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees.
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Release date: 09-07-20
- Language: English
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