Showing titles in Customer Service
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- By: Tim Halloran
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Unabridged
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Drawing on exclusive, in-depth interviews with managers of some of the world's most iconic brands, Romancing the Brand arms you with an arsenal of classic and emerging marketing tools - such as benefit laddering and word-of-mouth marketing - that make best-in-class brands so successful. The book is filled with examples, strategies, and tools from powerful brands that consumers love, including Coke, Dos Equis, Smartwater, the Atlanta Falcons, Domino's Pizza, Bounty, Turner Classic Movies, and many more.
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Release date: 27-07-20
- Language: English
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- By: Daina Middleton
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Unabridged
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Marketing in the Participation Age shows you how to rethink marketing. Transform consumers into active participants for your brand by capturing their interest, empowering them to contribute, and developing meaningful relationships that keep them involved. Learn how to create a marketing environment that fulfills your customers' desire to seek challenges and discover new things - and watch their participation yield greater revenues for your business.
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Release date: 09-07-20
- Language: English
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- By: Kelly McDonald
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Unabridged
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Release date: 09-07-20
- Language: English
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- By: Bob Pearson
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Unabridged
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Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Release date: 10-07-20
- Language: English
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- By: Marsha Collier
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Unabridged
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Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Release date: 10-07-20
- Language: English
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It's the Customer, Stupid!
- 34 Wake-Up Calls to Help You Stay Client-Focused
- By: Michael A. Aun
- Narrated by: Pete Larkin
- Length: 5 hrs and 51 mins
- Unabridged
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Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, 95 percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more.
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It's the Customer, Stupid!
- 34 Wake-Up Calls to Help You Stay Client-Focused
- Narrated by: Pete Larkin
- Length: 5 hrs and 51 mins
- Release date: 10-07-20
- Language: English
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The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- By: David Norton
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Unabridged
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Marketing legend David Norton orchestrated the initiatives that made Harrah's/Caesars Entertainment one of the greatest marketing companies in the world. His approach of using data to identify opportunities for the business, developing the narrative to sell throughout the organization and partnering with various constituents to drive successful implementation operationally is unparalleled. In The High Roller Experience, he shares his secrets to creating an unbeatable marketing strategy.
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The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Release date: 22-07-21
- Language: English
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7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- By: Scott McKain
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Unabridged
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7 Tenets of Taxi Terry outlines seven essential keys to engagement that anyone at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer-service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.
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7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Release date: 24-09-21
- Language: English
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Winning the Customer
- Turn Consumers into Fans and Get Them to Spend More
- By: Lou Imbriano
- Narrated by: Charles Bice
- Length: 8 hrs and 45 mins
- Unabridged
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Filled with practical information and written in Lou's inimitable conversational style, Winning the Customer is your all-pro offensive attack against old, ineffective methods and flat results. Lou's tools will give any business an inspired team, supersized income, and a virtual stadium full of engaged, high-paying customers.
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Winning the Customer
- Turn Consumers into Fans and Get Them to Spend More
- Narrated by: Charles Bice
- Length: 8 hrs and 45 mins
- Release date: 10-08-21
- Language: English
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Selling Vision
- The X-XY-Y Formula for Driving Results by Selling Change
- By: Lou Schachter, Rick Cheatham
- Narrated by: A.T. Chandler
- Length: 5 hrs and 21 mins
- Unabridged
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The groundbreaking new change-management strategy that will give you the edge in a business world where nothing stays the same. Selling Vision provides a sales approach designed specifically to help you sell new products or services that require significant change in the way you do business.
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Selling Vision
- The X-XY-Y Formula for Driving Results by Selling Change
- Narrated by: A.T. Chandler
- Length: 5 hrs and 21 mins
- Release date: 23-07-21
- Language: English
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Sell Like a Team
- The Blueprint for Building Teams That Win Big at High-Stakes Meetings
- By: Michael S. Dalis
- Narrated by: Michael Anthony
- Length: 7 hrs and 15 mins
- Unabridged
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Sales is now a team sport, and to win, you have to build and manage selling squads that work in complete alignment - not just during client meetings, but before and after, as well. In Sell Like a Team, Michael Dalis, a senior consultant at the legendary sales training firm, The Richardson Company, guides you through the process of creating and managing selling squads that execute and win in every sales meeting or pitch.
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Sell Like a Team
- The Blueprint for Building Teams That Win Big at High-Stakes Meetings
- Narrated by: Michael Anthony
- Length: 7 hrs and 15 mins
- Release date: 30-07-21
- Language: English
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Likeable Business
- Why Today's Consumers Demand More and How Leaders Can Deliver
- By: Dave Kerpen, Theresa Braun
- Narrated by: Christopher Prince
- Length: 5 hrs and 40 mins
- Unabridged
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You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: If your business isn't likeable, it will fail. Dave Kerpen knows how important it is for a business to be liked - by customers, employees, stakeholders, and the general public.
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Likeable Business
- Why Today's Consumers Demand More and How Leaders Can Deliver
- Narrated by: Christopher Prince
- Length: 5 hrs and 40 mins
- Release date: 05-08-21
- Language: English
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Listen Up!
- How to Tune in to Customers and Turn Down the Noise
- By: Karen Mangia
- Narrated by: Rachel Perry
- Length: 7 hrs and 34 mins
- Unabridged
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There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise reveals how to create a customer experience that's built on listening and designed for engagement.
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Listen Up!
- How to Tune in to Customers and Turn Down the Noise
- Narrated by: Rachel Perry
- Length: 7 hrs and 34 mins
- Release date: 17-11-20
- Language: English
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The Power of Positive Selling
- By: Dan Strutzel, Traci Shoblom
- Narrated by: Jared Zak
- Length: 4 hrs and 22 mins
- Unabridged
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Good sales relationships don't just happen. They must be nurtured and developed. From ancient trade routes to modern Internet platforms, sales is one of the world's oldest professions. Throughout the ages, there have been as many ways to sell as there are customers who want to buy. But whether you're a novice or seasoned sales person, no matter what your product or service there is one truth that crosses all boundaries in selling. Selling depends on a relationship.
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The Power of Positive Selling
- Narrated by: Jared Zak
- Length: 4 hrs and 22 mins
- Release date: 29-12-20
- Language: English
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- By: Aaron Daniel Chavez
- Narrated by: Russell Archey
- Length: 53 mins
- Unabridged
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Narrated by: Russell Archey
- Length: 53 mins
- Release date: 08-01-20
- Language: English
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The Boss
- Why Your Customer Is in Charge
- By: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
- Original Recording
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release date: 20-12-19
- Language: English
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- By: Greg Alcorn
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Unabridged
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you.
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Release date: 05-11-19
- Language: English
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Sound Business Bites
- Great Girls Network Series, Book 2
- By: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 01-11-19
- Language: English
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- By: Miriam Herz
- Narrated by: Janine Friedmann
- Length: 52 mins
- Unabridged
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrated by: Janine Friedmann
- Length: 52 mins
- Release date: 08-10-19
- Language: German
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- By: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 23-08-19
- Language: German
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