Showing titles in Customer Service
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- By: Rob Fuggetta
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Unabridged
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Brand advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your products - they sell your products for you. Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force. Through a step-by-step playbook and real-world examples, you'll learn exactly what it takes to build and activate your "Advocate Army", from identifying your advocates to energizing them and tracking results.
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Release date: 25-09-18
- Language: English
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Regular price: £15.99 or 1 Credit
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Customer Service: The Sandler Way
- 48 Rules for Strategic Customer Care
- By: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
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What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
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Customer Service: The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release date: 01-11-18
- Language: English
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La ventaja del introvertido [The Introvert's Edge]
- Cómo los introvertidos compiten y ganan [How the Quiet and Shy Can Outsell Anyone]
- By: Matthew Pollard, Derek Lewis
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Unabridged
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Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la venta transparente, auténtica y de baja presión.
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La ventaja del introvertido [The Introvert's Edge]
- Cómo los introvertidos compiten y ganan [How the Quiet and Shy Can Outsell Anyone]
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Release date: 30-06-20
- Language: Spanish
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Nincompoopery
- Why Your Customers Hate You - and How to Fix It
- By: John R. Brandt
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Unabridged
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Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization - large or small, and regardless of industry - can innovate in ways that delight customers and attract top-level talent. Nincompoopery - terrible customer service, idiotic business processes, and soul-crushing management practices - surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.
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Nincompoopery
- Why Your Customers Hate You - and How to Fix It
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Release date: 16-07-19
- Language: English
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Hindi for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- By: Tuhi Dayal
- Narrated by: Tuhi Dayal
- Length: 8 hrs and 2 mins
- Original Recording
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A audio course in the Hindi language for those in customer service roles. Topics covered include customer interaction in many different settings, such as hospitality, travel, finance, and others. This is an ideal way for English speakers to build up their Hindi communication skills for customer-focused roles.
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Hindi for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- Narrated by: Tuhi Dayal
- Length: 8 hrs and 2 mins
- Release date: 23-06-22
- Language: English
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
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In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 16-06-22
- Language: English
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann man erfolgreich Neukunden gewinnen? Wie gewinnt man Spaß in der Kaltakquise? Wie setzt man die Kaltakquise erfolgreich um? Was braucht es wirklich um in der Akquise zu bestehen? Wie muss eine Akquise-Hypnose aufgebaut sein, um tiefenwirksam zu sein? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-22
- Language: German
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-22
- Language: German
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- By: Eng Tan, Daniel Rodriguez
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Unabridged
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The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer—a NOW Customer. They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint.
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Release date: 14-06-22
- Language: English
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-20
- Language: English
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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- By: Herbert Höckel
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Unabridged
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DENKEN SIE WIE IHRE KUNDEN: Die Wünsche und Bedürfnisse des Kunden in den Mittelpunkt des unternehmerischen Handelns stellen. Empfehlungen von Lösungsansätzen für Ihren beruflichen Alltag. Sie haben bemerkt, dass die Geschäftswelt im digitalen Zeitalter unberechenbar geworden ist? Deshalb fragen Sie sich, wie man Kunden dennoch effektiv erreichen kann? Ihr Ziel ist es, Kunden zu begeistern und langfristig für sich zu gewinnen, indem Sie Kundenzentrierung aktiv in ihren beruflichen Alltag einbinden? Dann ist dieses Hörbuch mit praxisrelevanten Lösungsansätzen genau das Richtige für Sie.
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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Release date: 14-05-24
- Language: German
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Discipline
- What it Really Takes to Build a Seven-Figure Business
- By: Ali Hemyari
- Narrated by: Daniel Penz
- Length: 2 hrs and 19 mins
- Unabridged
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Your passion is the business and you know the potential is incredible. What will make it take off? Ali Hemyari knows what it takes to succeed. A certified SWAT Operator, triathlete, helicopter and airplane pilot, and elite dog trainer, hes become a real-estate guru and built numerous businesses. When he teaches people how to build a seven-figure business, they listen, because Alis done it again and again. He begins with the Six Pillars of Business. Once this is clear, the pieces start to come together. You'll learn:
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Discipline
- What it Really Takes to Build a Seven-Figure Business
- Narrated by: Daniel Penz
- Length: 2 hrs and 19 mins
- Release date: 15-04-24
- Language: English
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- By: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
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Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release date: 01-07-22
- Language: German
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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Not worth! Don't buy
- By Nik OST on 04-08-18
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Release date: 11-04-13
- Language: English
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Die 7 Ausreden der Unternehmen [The 7 Excuses of Companies]
- Kunden wirklich verstehen und erfolgreich bleiben [Really Understand Customers and Remain Successful]
- By: Ingrid Gerstbach
- Narrated by: Sanja Nowara
- Length: 9 hrs and 45 mins
- Unabridged
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Kunden sind das Herzstück eines jeden Unternehmens. Um erfolgreich zu sein, muss man die Kundenbedürfnisse kennen und ständig mit den Kunden kommunizieren. Das weiß zwar eigentlich jeder–und doch tun sich viele schwer, das auch umzusetzen. In diesem Buch schildert Ingrid Gerstbach aus ihrer Beratungspraxis, welche sieben Ausreden Unternehmen am häuftigsten vorschieben, um den Kunden nicht in den Mittelpunkt zu stellen.
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Die 7 Ausreden der Unternehmen [The 7 Excuses of Companies]
- Kunden wirklich verstehen und erfolgreich bleiben [Really Understand Customers and Remain Successful]
- Narrated by: Sanja Nowara
- Length: 9 hrs and 45 mins
- Release date: 25-04-24
- Language: German
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Afrifluence
- Unlocking the Potential of African Influencers
- By: Emmanuel Bope, Solange Bope
- Narrated by: Alicia
- Length: 2 hrs and 4 mins
- Unabridged
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In "Afrifluence," we embark on a transformative journey into the heart of African creativity, exploring its immense potential to reshape narratives, perceptions, and economies on a global scale. This book is more than just a guide, it's a manifesto for African influencers ready to harness the true power of their creative content and capitalize on the wealth of opportunities awaiting them.
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Afrifluence
- Unlocking the Potential of African Influencers
- Narrated by: Alicia
- Length: 2 hrs and 4 mins
- Release date: 18-03-24
- Language: English
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 10-01-24
- Language: Spanish
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Fundamentum
- Deine Schritt für Schritt Anleitung für ein erfolgreiches und nachhaltiges Network Marketing Business
- By: Anselm Fischer
- Narrated by: Anselm Fischer
- Length: 1 hr and 45 mins
- Unabridged
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Die fundierteste und ehrlichste Informationsquelle im Network Marketing. Ich bin angetreten, um die Branche zu professionalisieren und nachhaltig zu verändern. Mein Ziel ist es, so viele Menschen wie möglich in ein freies und selbstbestimmtes Leben zu begleiten. Es ist ihm ein Herzensanliegen DIR dabei zu helfen, deine persönlichen Ziele, Visionen und Träume zu erreichen, um so deine Freiheit zu erlangen.
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Fundamentum
- Deine Schritt für Schritt Anleitung für ein erfolgreiches und nachhaltiges Network Marketing Business
- Narrated by: Anselm Fischer
- Length: 1 hr and 45 mins
- Release date: 29-12-23
- Language: German
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- By: Alexandra Cahill
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Unabridged
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In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies to effectively navigate these challenging interactions. This book is an invaluable resource for customer service representatives, retail workers, call center employees, and anyone who regularly engages with customers.
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Release date: 28-12-23
- Language: English
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How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- By: Joe Pallo
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Unabridged
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Forget about selling a great product or service; the secret to being a great salesperson is to sell nothing. Instead, focus on building emotional relationships. The result? An increase in sales, growth, income, and more fun in your career. How To Sell Nothing demonstrates a repeatable process to recognize the difference between a logical sale that is driven by your voice and an emotional sale which is driven by your prospect’s voice.
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How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Release date: 20-12-23
- Language: English
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