Showing results by author "Bob Rogers" in All Categories

In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? Leading Loyalty reveals the principles and practices of everyday service heroes....

New Orleans native Mademoiselle Francesca Dumas is a kept woman. At age 18 in the second year of the American Civil War, she is the concubine of a rich New Orleans banker, Joachim Buisson. Born a quadroon, Francesca leads a sheltered life of elegant jewels, gowns, lace, and lavish balls - until a bullet shatters her dream world.

New Orleans native Mademoiselle Francesca Dumas is a kept woman. At age 18 in the second year of the American Civil War, she is the concubine of a rich New Orleans banker, Joachim Buisson. Born a quadroon, Francesca leads a sheltered life of elegant jewels, gowns, lace, and lavish balls - until a bullet shatters her dream world. An assassin murders “her man” as Francesca stood beside him among a throng gathered atop a Mississippi River levee on April 25, 1862. Bowed by Joachim’s body, rain-soaked and blood-spattered, she vows revenge.

Carl Gamble, a premier airline pilot, has penned a remarkable memoir, a powerful story about his journey from the cotton fields of Madison County, Alabama, to the captain’s seat flying jumbo jets between North America and Europe. While in grade school, Gamble was inspired by jet fighters flying over Madison from a near-by Air Force Base and his dream to become a pilot was born.

Ordinary lovers, Dena Miller and Will Wallace, confront extraordinary obstacles in their romance. Classism in their native North Carolina threatens to end their nascent romance as it began. Then, larger and more ominous life-threatening challenges of white supremacy and World War II wreak havoc on the dreams of the young couple, forcing them apart.

The Beatles: The Interviews is a collection of interviews from the June 1964 Beatles' tour of Australia and New Zealand.

Come hang with some effortlessly cool professional jazz bassists who have a lot to say about music, life, and of course...the bass! Great interviews with legendary artists, funny road stories, playing and practicing advice, listening suggestions, and much more await you on your journey with the Upright Citizens.