Turning Client Service into Lasting Partnerships: Winning Strategies for Agency Teams

Welcome to another episode of Deliverology! Today, we’re excited to feature Emily Brown, the Client Service Director at Receptional.

Emily’s journey through the world of client service is truly inspiring. With over a decade of experience in account management and digital marketing, she’s perfected the art of building and nurturing client relationships. From her early days in branding agencies in London to leading client service teams in Australia, and now driving innovation at Receptional, Emily’s story is a testament to her dedication and expertise.

In this episode, Emily shares her transformative career path, focusing on how she shifted from transactional interactions to forging genuine partnerships with clients. Discover how she’s redefined client service with a client-centric approach and what strategies she’s implemented to exceed client expectations.

Listen now and discover:
How Emily transitioned from traditional client service to a partnership-focused model
The key strategies she’s used to elevate client service at Receptional
Insights into the pivotal moments of her career and her vision for future growth

Whether you’re a project manager or an agency leader, Emily’s insights offer valuable lessons on enhancing your client service skills and building meaningful relationships. Don’t miss out—listen to the full episode now!

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Connect with our Host and Guest:
Host - Joanne Reid [https://www.linkedin.com/in/joanne-reid-cactus/]
Guest - Emily Brown [https://uk.linkedin.com/in/emily-brown-5073993a]
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This episode was brought to you by: Joanne Reid - Managing Partner at Cactus
cact.us