Turning Client Service into Lasting Partnerships: Winning Strategies for Agency Teams

Welcome to another episode of Deliverology! Today, we’re excited to feature Emily Brown, the Client Service Director at Receptional.

Emily’s journey through the world of client service is truly inspiring. With over a decade of experience in account management and digital marketing, she’s perfected the art of building and nurturing client relationships. From her early days in branding agencies in London to leading client service teams in Australia, and now driving innovation at Receptional, Emily’s story is a testament to her dedication and expertise.

In this episode, Emily shares her transformative career path, focusing on how she shifted from transactional interactions to forging genuine partnerships with clients. Discover how she’s redefined client service with a client-centric approach and what strategies she’s implemented to exceed client expectations.

Listen now and discover:
How Emily transitioned from traditional client service to a partnership-focused model
The key strategies she’s used to elevate client service at Receptional
Insights into the pivotal moments of her career and her vision for future growth

Whether you’re a project manager or an agency leader, Emily’s insights offer valuable lessons on enhancing your client service skills and building meaningful relationships. Don’t miss out—listen to the full episode now!

-------------------------------------------------------------------------------------------------------------
Connect with our Host and Guest:
Host - Joanne Reid [https://www.linkedin.com/in/joanne-reid-cactus/]
Guest - Emily Brown [https://uk.linkedin.com/in/emily-brown-5073993a]
-------------------------------------------------------------------------------------------------------------
This episode was brought to you by: Joanne Reid - Managing Partner at Cactus
cact.us

Welcome to the sixth episode of Deliverology! Today's episode is a takeover! We're interviewing Joanne Reid, a managing partner at Cactus and a legend in the service delivery game.

Joanne fell into digital marketing and project management by accident. After studying journalism and marketing, she landed a marketing assistant role at a small digital agency. Recognizing her talent for project management, she transitioned into a project manager role, eventually leading the project management team.

Joanne has experience working at various agencies, including Sagittarius, Linemaker, Graphite Design, and now Cactus.

Listen now and discover:

• The Role of a Project Manager
• Causes of Delivery Issues
• The Importance of Project Management for Profitability
• When to Hire a Project Manager

Listen now and learn the importance of project management in ensuring smooth project delivery and agency profitability.

-------------------------------------------------------------------------------------------------------------

Connect with our Host and Guest:

Host - Joanne Reid
Guest Host - Alfie Wenegieme

-------------------------------------------------------------------------------------------------------------

This episode was brought to you by: Joanne Reid - Managing Partner at Cactus

cact.us

Welcome to the sixth episode of Deliverology! Today’s episode dives into the fascinating journey of Jess, a project manager who stumbled into the role and thrived.

Jessica Amos' path to project management was anything but ordinary. She started with a temp job and quickly discovered a passion for the collaborative nature and fast-paced world of project delivery.

We'll hear about the challenges she faced as a junior PM in a new agency, including the lack of clear direction and the struggle to find her own voice.

Listen now and discover:
How Jess overcame the challenges of being a new PM
The specific strategies she uses to keep communication clear and concise
Valuable tips for project managers of all levels, from junior to senior
How Jess transitioned from working in an agency to an in-house role

Jess's story is an inspiration to anyone looking to grow and succeed in project management. Tune in and gain valuable insights to take your own PM skills to the next level!

-------------------------------------------------------------------------------------------------------------
Connect with our Host and Guest:
Host - Joanne Reid
Guest - Jessica Amos
-------------------------------------------------------------------------------------------------------------
This episode was brought to you by: Joanne Reid - Managing Partner at Cactus