Design Leadership Insights

By: The UX Architect
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  • Summary

  • Design Leadership Insights is a podcast where Paul, The UX Architect, shares real stories, strategies, and lessons learned from building and leading design teams. With over 15 years of experience navigating the complex world of design leadership, Paul offers practical frameworks and actionable advice for design leaders at all stages of their journey. Voice production enhanced with AI-assisted technology for consistent audio quality.
    © 2025 The UX Architect
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Art Career Success Economics Management Management & Leadership
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Episodes
  • Beyond Basic vs. Premium - Reimagining the Flight Booking Experience

    Beyond Basic vs. Premium - Reimagining the Flight Booking Experience
    Mar 12 2025
    In this episode, I share how my team transformed confusing airline fare options into an intuitive booking experience. Rather than trying to explain complex fare differences, we created a customized approach where travelers select desired features first. By implementing progressive disclosure techniques and focusing on user decision-making patterns, we dramatically improved conversion rates and customer satisfaction. The episode offers five practical takeaways about reframing categorization problems, measuring emotional journeys, and challenging industry conventions.
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    19 mins
  • The Art of Design Critique

    The Art of Design Critique
    Mar 5 2025
    In this episode, I reveal how to transform design critiques from anxiety-inducing sessions into catalysts for innovation through a four-part framework: 24-Hour Context Share, 15-Minute Solution Story, Structured Feedback Rounds, and Documented Action Items. Learn to frame feedback as questions and create psychological safety for all team members.
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    11 mins
  • Psychological Safety in Design

    Psychological Safety in Design
    Feb 26 2025
    In this episode, Paul explores how psychological safety transforms design teams into innovation powerhouses. Learn how a junior designer's breakthrough idea led to a 42% increase in user onboarding completion rates, and discover practical frameworks for creating an environment where team members feel empowered to take creative risks and challenge established patterns.
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    10 mins

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