In this episode of The Get Shit Done Experience, John Morris is joined by Ben Witek & Mike Kerley, the owners of United Door and Dock. They share their entrepreneurial journey, the importance of belief, desire, and a solid strategy in achieving business success. They discuss their community involvement, innovative approaches, and the origins of their company. Ben and Mike highlight the significance of strong partnerships, the challenges they faced during the COVID-19 pandemic, and their unique company culture that focuses on supporting employees and providing top-notch service. Listen in to hear about their growth from a startup to a thriving business, their dedication to their team, and their commitment to excellence in their industry.

KEY TAKEAWAYS

• Innovation in a Traditional Industry: Leveraging technology and a fresh approach enabled United Door and Dock to disrupt a dated market effectively.
• Handling Explosive Growth: Rapid expansion from four to 40+ employees in four years, with a focus on maintaining core values and operational excellence.
• Customer Service Excellence: The unique choice to ensure no calls go to voicemail, emphasizing immediate human interaction to solve customer needs efficiently.
• Employee Empowerment: Creating a culture where employees feel valued, offering autonomy and accountability, resulting in low turnover and high team satisfaction.
• Adapting Through Crisis: The startup faced COVID-19 head-on, using it as an opportunity to outmaneuver complacent competitors and secure major contracts.

QUOTES

• "There's a strong chance you're not that far off from winning in business and at the game of life. It just takes one idea, but you gotta have unwavering belief and burning desire."
• "Nothing stops this train. That's a big part of it."
• "We support 44 families. How cool is that?"
• "Live like no one else now, so you can live like no one else later."
• "We're not your bosses. We're one with you. We work just like you do."

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