In this episode of The Get Shit Done Experience, John Morris is joined by Lauren Klaus, Sales Manager for TTSG, a managed print service provider. They delve into the importance of having a strong belief and desire in business and discuss strategies fueled by heart, hustle, and muscle. Lauren shares insights on what managed print services entail, from office copiers and printers to document solutions. They highlight the customer-centric approach of TTSG, emphasizing their ability to provide tailored solutions and exceptional service. The discussion also covers the evolving needs of businesses, the importance of process improvement, and how TTSG can help businesses save costs and improve efficiency. The episode concludes with actionable tips for getting more done and staying motivated in business.

KEY TAKEAWAYS

• Managed Print Services Overview: The discussion provides a comprehensive overview of Managed Print Services (MPS), highlighting how TTSG helps businesses manage their print environments effectively and cost-efficiently.
• Customer Centricity: Emphasis on TTSG’s customer-first approach, which includes personalized service and understanding client needs deeply.
• Industry Trends: Discussion on changes in business environments, particularly post-2020, and how this affects clients’ technology needs.
• Consultative Selling: Lauren and John highlight the importance of consultative selling and tailoring solutions to client-specific needs rather than a one-size-fits-all approach.
• Value of Data and Analysis: Emphasis on using data and analytical approaches to optimize services and prove the value of TTSG's solution.
• Service Excellence: TTSG’s commitment to service excellence, with a focus on swift resolution times and the importance of minimizing customer downtime.
• Importance of Adaptability: TTSG prides itself on the ability to be agile and innovative, tailoring solutions to the ever-changing needs of clients.
• Sales Strategy and Philosophy: Insights into effective sales strategies, incorporating curiosity, intentional outreach, and understanding client motivation.

QUOTES

• "Managed print services is basically you have your office copiers, printers, multifunctional printers. Most offices have them still."
• “When we say consultative selling, we’re not just saying it to say it as a buzzword. We live that, we breathe that.”
• “You should evaluate technology whenever there is change, period. Full stop.”
• “If we're not the right solution, we'll tell you we're not and point you in the right direction. If we are, it doesn't mean you have to hire us, but we're going to give you all the advice and expertise.”
• “Time management is huge and self-awareness is key. Sales will humble you so quickly.”
• “The more efficient an organization is, the stronger likelihood that they create efficiency for other organizations.”

If you enjoyed today’s episode, please subscribe, review, and share with a friend who would benefit from the message.

Unlock your business's potential with TTSG! Join forces with us to elevate your brand, streamline your operations, and achieve unparalleled success. With our comprehensive range of services—from IT solutions and cybersecurity to cutting-edge marketing strategies—we empower you to focus on what you do best. Let's create a story worth telling and drive your business forward.

Take the first step today.

Explore what we have to offer:

Experience cutting-edge technology with TTSG: https://www.ttsg.com/
Unlock your potential with GSD Technologies: http://gsdnow.com/
Transform your vision into reality with 20Twenty Design: https://20twentydesign.com/

Ready to take the next step?

Schedule a consultation and let’s start creating success together!

Partner with TTSG and experience the difference. Let's get shit done together!

In this episode of The Get Shit Done Experience, hosted by John Morris, the focus is on intentionality, leadership, personal discipline, and getting shit done. Our guest, Pete Durand, dives deep into his role as the CGO of Instrumentum, a company revolutionizing the sterilization of surgical instruments within hospitals. Pete's combination of experience, strategic thinking, and unwavering work ethic shines throughout the discussion, providing valuable insights for listeners.

Pete discusses the complex yet essential operations at Instrumentum, including the pressing need for specialized sterilization services and the importance of adhering to rigorous standards. This episode doesn't just stick to professional endeavors; it weaves through personal anecdotes, touching on how Pete balances work with family life and instills strong values in his children. The conversation broadens to discuss societal observations, such as the need for accountability, intentional parenting, and the disappearance of basic courtesies, emphasizing the foundational principles that guide both personal and professional success.

KEY TAKEAWAYS

• Discipline and Consistency: Pete attributes a significant part of his success to the consistent discipline of daily routines, combining physical fitness and spiritual practices.
• Intentional Parenting: Pete discusses the vital role parents play in shaping children by setting examples of respect, responsibility, and hard work.
• Instrumentum's Vision: The core mission of Instrumentum is to relieve hospitals from the complexities of sterilizing surgical instruments, allowing them to focus on patient care and expand efficiently.
• Networking and Personal Branding: Strategies for job seekers and professionals on leveraging LinkedIn and consistent content creation to build a personal brand and attract opportunities.
• Handling Adversity: The importance of responding constructively to life's challenges, whether in personal setbacks or professional struggles, by maintaining a forward-thinking and positive attitude.

QUOTES

• "There's a strong chance you're not that far off from winning in business and at the game of life. It just takes one idea, but you gotta have unwavering belief and burning desire."
• "They get shit done. So welcome to the get shit done experience."
• "For us, it's our entire business. Our teams, they're our champions, and we can't ever screw it up. We have to do it perfectly every time."
• "Discipline is far more important than motivation. Motivation is fleeting. Discipline is cement."
• "Making something intentional, whether it's your faith, learning a new skill, education, or giving back, you have to be intentional about it."

If you enjoyed today’s episode, please subscribe, review, and share with a friend who would benefit from the message.

Unlock your business's potential with TTSG! Join forces with us to elevate your brand, streamline your operations, and achieve unparalleled success. With our comprehensive range of services—from IT solutions and cybersecurity to cutting-edge marketing strategies—we empower you to focus on what you do best. Let's create a story worth telling and drive your business forward.

Take the first step today.

Explore what we have to offer:
Experience cutting-edge technology with TTSG: https://www.ttsg.com/
Unlock your potential with GSD Technologies: http://gsdnow.com/
Transform your vision into reality with 20Twenty Design: https://20twentydesign.com/

Ready to take the next step?

Schedule a consultation and let’s start creating success together!

Partner with TTSG and experience the difference. Let's get shit done together!

In this episode of The Get Shit Done Experience, John Morris is joined by Ben Witek & Mike Kerley, the owners of United Door and Dock. They share their entrepreneurial journey, the importance of belief, desire, and a solid strategy in achieving business success. They discuss their community involvement, innovative approaches, and the origins of their company. Ben and Mike highlight the significance of strong partnerships, the challenges they faced during the COVID-19 pandemic, and their unique company culture that focuses on supporting employees and providing top-notch service. Listen in to hear about their growth from a startup to a thriving business, their dedication to their team, and their commitment to excellence in their industry.

KEY TAKEAWAYS

• Innovation in a Traditional Industry: Leveraging technology and a fresh approach enabled United Door and Dock to disrupt a dated market effectively.
• Handling Explosive Growth: Rapid expansion from four to 40+ employees in four years, with a focus on maintaining core values and operational excellence.
• Customer Service Excellence: The unique choice to ensure no calls go to voicemail, emphasizing immediate human interaction to solve customer needs efficiently.
• Employee Empowerment: Creating a culture where employees feel valued, offering autonomy and accountability, resulting in low turnover and high team satisfaction.
• Adapting Through Crisis: The startup faced COVID-19 head-on, using it as an opportunity to outmaneuver complacent competitors and secure major contracts.

QUOTES

• "There's a strong chance you're not that far off from winning in business and at the game of life. It just takes one idea, but you gotta have unwavering belief and burning desire."
• "Nothing stops this train. That's a big part of it."
• "We support 44 families. How cool is that?"
• "Live like no one else now, so you can live like no one else later."
• "We're not your bosses. We're one with you. We work just like you do."

If you enjoyed today’s episode, please subscribe, review, and share with a friend who would benefit from the message.

Unlock your business's potential with TTSG! Join forces with us to elevate your brand, streamline your operations, and achieve unparalleled success. With our comprehensive range of services—from IT solutions and cybersecurity to cutting-edge marketing strategies—we empower you to focus on what you do best. Let's create a story worth telling and drive your business forward.

Take the first step today.

Explore what we have to offer:
Experience cutting-edge technology with TTSG: https://www.ttsg.com/
Unlock your potential with GSD Technologies: http://gsdnow.com/
Transform your vision into reality with 20Twenty Design: https://20twentydesign.com/

Ready to take the next step?

Schedule a consultation and let’s start creating success together!

Partner with TTSG and experience the difference. Let's get shit done together!