Dr. Lori Armstrong discusses the importance of asking the right question in leadership and communication. Asking the right questions leads to clarity of understanding and helps deliver messages accurately. It also shows that the conversation is important and that the leader cares. Dr. Armstrong shares a story about how asking the right question saved a colleague's marriage and helped her husband overcome substance abuse. Asking the right question can have a profound impact on individuals and their lives. It builds trust, strengthens relationships, and creates opportunities for growth. Asking the right questions enhances critical thinking and problem-solving. It also facilitates understanding and clarification, encouraging engagement and participation. Asking questions in a curious and interested manner increases competence, autonomy, and relatedness among team members, fostering stronger relationships and innovation. To become better at asking the right questions, it is important to tailor questions to the person and context, be clear and specific, ask open-ended questions, be curious and not judgmental, use reflective questions, ask for clarification when needed, stay neutral, time the question appropriately, ask 'what else?', and ask solution-oriented questions.

Key concepts in this episode include communication, leadership, asking the right question, clarity, understanding, care, trust, relationships, growth, critical thinking, problem-solving, clarification, engagement, participation, competence, autonomy, relatedness, relationships, innovation, curiosity, reflective questions, neutrality, timing, solution-oriented questions

Takeaways

• Asking the right question leads to clarity of understanding and accurate message delivery.
• Asking the right question shows that the conversation is important and that the leader cares.
• Asking the right question can have a profound impact on individuals and their lives.
• Asking the right question builds trust, strengthens relationships, and creates opportunities for growth. Asking the right questions enhances critical thinking and problem-solving.
• Asking questions facilitates understanding and clarification, encouraging engagement and participation.
• Asking questions in a curious and interested manner increases competence, autonomy, and relatedness among team members, fostering stronger relationships and innovation.
• To become better at asking the right questions, tailor questions to the person and context, be clear and specific, ask open-ended questions, be curious and not judgmental, use reflective questions, ask for clarification when needed, stay neutral, time the question appropriately, ask 'what else?', and ask solution-oriented questions.

Key References:

Enhances Critical Thinking and Problem-Solving

• Tofel-Grehl, C., & Feldon, D. F. (2013). Cognitive task analysis-based training: A meta-analysis of studies. Journal of Educational Psychology, 105(3), 763–775. DOI: 10.1037/a0033455.
• Paul, R., & Elder, L. (2006). The Miniature Guide to Socratic Questioning. Foundation for Critical Thinking.

Facilitates Understanding and Clarification

• Janssen, O. (2005). The role of frustration in communication: A theoretical framework. Academy of Management Review, 30(4), 723–739.
• Brownell, J. (2012). Listening: Attitudes, Principles, and Skills (5th ed.). Pearson Education.

Encourages Engagement and Participation

• Deci, E. L., & Ryan, R. M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior. Plenum Press.
• Koestner, R., Ryan, R. M., Bernieri, F., & Holt, K. (1984). Setting limits on children's behavior: The differential effects of controlling vs. informational styles on intrinsic motivation and creativity. Journal of Personality, 52(3), 233–248.
• Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78.

Builds Stronger Relationships

• Reis, H. T., & Shaver, P. (1988). Intimacy as an interpersonal process. In S. Duck (Ed.), Handbook of Personal Relationships: Theory, Research, and Interventions (pp. 367–389). Wiley.

Fosters Innovation

• Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383.